Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect and handle your personal information.
Privacy at a Glance
Data Minimization
We collect only what's necessary for secure vault services
No Third-Party Sharing
Your data stays private and secure with us
Full Control
Access, modify, or delete your data anytime
Quick Navigation
1 Privacy Policy Overview
At Safen Vaults, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our vault storage and asset management services.
We understand that trust is fundamental to our relationship with you, especially when dealing with valuable assets and sensitive information. This policy demonstrates our commitment to transparency and data protection best practices.
Last Updated: September 11, 2025 | Effective Date: September 11, 2025
2 Information We Collect
Personal Information
We collect the following types of personal information:
- Identity Information: Full name, date of birth, government-issued ID details
- Contact Information: Email address, phone number, mailing address
- Financial Information: Payment details, billing address, banking information
- Biometric Data: Fingerprints, retinal scans for facility access
- Emergency Contacts: Authorized persons for account access
Automatically Collected Information
- Access Logs: Facility entry/exit times, vault access records
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, interaction patterns
- Security Footage: CCTV recordings within our facilities
Why We Need This Information
All collected information is essential for providing secure vault services, verifying identity, ensuring facility security, and complying with legal requirements.
3 How We Use Your Information
Security & Access Control
- • Identity verification for facility access
- • Biometric authentication systems
- • Monitoring unauthorized access attempts
- • Emergency contact notifications
Service Provision
- • Account management and billing
- • Customer support and communication
- • Service improvements and maintenance
- • Asset tracking and inventory management
Legal Compliance
- • Anti-money laundering (AML) compliance
- • Know Your Customer (KYC) requirements
- • Tax reporting obligations
- • Law enforcement cooperation when required
Business Operations
- • Risk assessment and fraud prevention
- • Service analytics and optimization
- • Insurance claims and coverage
- • Marketing (with your consent only)
5 Security Measures
We implement multiple layers of security to protect your personal information:
Data Encryption
- • AES 256-bit encryption at rest
- • TLS 1.3 encryption in transit
- • End-to-end encrypted communications
Infrastructure Security
- • SOC 2 Type II certified data centers
- • Redundant backup systems
- • 24/7 security monitoring
Access Controls
- • Multi-factor authentication
- • Role-based access permissions
- • Regular access audits
Monitoring & Auditing
- • Continuous security monitoring
- • Annual third-party security audits
- • Incident response procedures
Security Certifications & Compliance
6 Data Retention Policy
We retain your information only as long as necessary for legitimate business purposes and legal requirements:
Active Account Data
Retained throughout your active service period and for 7 years after account closure for legal and regulatory compliance.
Security & Access Logs
Maintained for 3 years for security analysis and incident investigation purposes.
Biometric Data
Stored only during active service period and securely deleted within 30 days of account termination.
Marketing Communications
Retained until you opt-out or for 2 years of inactivity, whichever comes first.
Secure Deletion Process
When data reaches its retention limit, it is securely deleted using industry-standard methods that make recovery impossible.
7 Your Privacy Rights
You have several rights regarding your personal information:
Right to Access
Request a copy of all personal information we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information (subject to legal requirements)
Right to Object
Object to processing for direct marketing or legitimate interests
How to Exercise Your Rights
Contact our Privacy Team at privacy{{ strtolower($settings->site_name ?? 'securevault') }}.com or use our secure customer portal. We'll respond within 30 days.
9 Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email Notification: For significant changes affecting your rights
- Website Notice: Prominent banner for 30 days after updates
- Account Dashboard: In-app notifications for policy changes
Your Options
Continued use of our services after policy updates constitutes acceptance. If you disagree with changes, you may terminate your account before the effective date.
10 Contact Our Privacy Team
If you have questions about this Privacy Policy or our data practices, please contact our dedicated Privacy Team:
Privacy Officer
privacy{{ strtolower($settings->site_name ?? 'securevault') }}.com
+1 (555) 123-4567 ext. 101
Response Time: 2-3 business days
Data Protection
dpo{{ strtolower($settings->site_name ?? 'securevault') }}.com
Privacy Department, SecureVault Facility
GDPR & CCPA Compliance
Need Immediate Assistance?
For urgent privacy matters or data breaches, contact us immediately.